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Customer Excellence Returns to Web Site Hosting!


For those of you with Web sites, you probably know what a "host" is. It's a company that provides a location, or address, on the Internet where your Web site resides.

In other words, just like a physical business needs an address, so does a Web site. You can't have a Web site and just "stick it up" on the Web. Unless you want to set up your own server, you have to go through a hosting company who gives you that address, including server space and bandwidth, that enables the search engines and visitors to find your site.

Let's look at some common problems we often have with hosting companies:

  • You can never find an actual person to talk to! They may have a 24-hour customer service line open, but you can never get through to a real person.

  • Hosting companies often think that the "lowest price" will always get the sale, but they fail to realize that what people really want is excellent customer service, servers that are up almost 100% of the time, and a variety of services that come with the hosting package.

  • Many hosting companies don't provide any other functionality other than Web site hosting. They don't provide a "control panel" full of goodies such as PGP secure e-mail, shopping carts, log analysis, database creation, etc.

  • Guess what? Technical support people often don't make the best "customer support" people. They may be technical gurus, but their main interest lies in their high tech servers and other functionality, rather than solving the simple problems of their customers.

In other words, weak customer service is a major problem with the majority of hosting companies these days. Solution:

I recently had the pleasure of being introduced to Combustion Hosting Company, and to say I was impressed is a vast understatement.

Here are some things that struck me as unbelievable. When the phone rings, whoever answers the phone is required to stand up to answer it and talk. After all, the sheer act of standing up requires that they're alert and are listening to your problems and concerns. And, you actually speak to a "real" person!

With Combustion, if you have a problem, they don't just "tell" you how to solve it, they solve it for you! Also, their services certainly aren't limited to "hosting." They can set you up with an account to where you can access the Internet through local access numbers no matter where you travel.

Their prices are extremely reasonable -- much better than I had been paying previously. Plus, the "extras" I've received by going with Combustion are amazing.

But the one thing that makes Combustion shine over most Web hosting companies is their devotion to providing good customer service, and this is an area in which they truly excel.

So, if you're in the market for a new Web site, or if you aren't pleased with your current host, consider Combustion Hosting. It will be one of the smartest moves you could ever make for your Web site. http://www.combustionhosting.com/moreinfo

If you want further proof as to the benefits of using Combustion, read: this article.

About The Author

Robin Nobles is the Co-Director of Training of Search Engine Workshops with John Alexander. They teach 2-day beginner, 3-day advanced, and 5-day all-inclusive "hands on" search engine marketing workshops in locations across the globe. She also teaches online search engine marketing courses through http://www.onlinewebtraining.com, and she's a member of Wordtracker's official question support team. With partner John Alexander, she's co-authored a series of e-books called, "The Totally Non-Technical Guides to Having a Successful Web Site." And, they opened a networking community for search engine marketers called The World Resource Center for Search Engine Marketers.

robin@searchengineworkshops.com


MORE RESOURCES:

ICANN approves the introduction of internationalized domain names
UNESCO (Communiqués de presse), France - 5 hours ago
The board endorsed the IDNC Working Group Report on recommendations for the introduction of Internationalized Domain Names, to expand the world’s Domain ...


.ORG & NCUC Joint Letter to ICANN on Internationalized Domain Names
CircleID, Canada - Aug 7, 2008
ORG, The Public Interest Registry, Inc. The deployment of Internationalized Domain Names ("IDN") should be seen as a technical measure to allow for ...


The largest expansion on Top Level Domain Names approved
Secure Computing, Australia - Aug 6, 2008
Another issue is the confusion of consumers when working with new domain names. If you are on a business trip to Sydney, for example, and you want to go ...


Netregistry is a provider of domain names for sale in Australia.
Ferret, Australia - Aug 6, 2008
What are Top Level and Second Level Domain Names? It can be noticed that some domain names end in fewer dots and letters than others. ...


Domain Investor adds 40 Chicago domain names to growing geo domain ...
Domain Informer (press release), IL - Aug 6, 2008
InvestInURLs.com, recently acquired 40 domain names related to hotels, restaurants, travel, shopping, jobs, nightlife, cars, pets, title companies and real ...


Unlimited-Space to give away 1000 internet domain names
Seeking Media (press release), Australia - Aug 5, 2008
Australian website hosting company and domain provider Unlimited-Space.com is set to take the internet world by storm by giving away 1000 domain names and ...


NameJet Announces Exclusive Deal to Sell Fabulous.com's Expired ...
PR-USA.net (press release), Bulgaria - Aug 5, 2008
(PRWEB) August 4, 2008 - NameJet™, a leading domain auction company that offers a large, exclusive inventory of deleted and expired domain names for top ...


Technology briefs
Computerworld, MA - 18 hours ago
Some 675000 .info domain names have been registered since July, when the first applications were taken, according to Afilias Ltd., a nonprofit consortium ...


Sedo Announces SedoCares Initiative Through a Fundraiser for CHF ...
Domainers Magazine, PA - 4 hours ago
Sedo.com currently offers more than 14 million domain names for sale through its marketplace and provides domain brokerage, appraisal and monetization ...


DomainPeople Adds .Pro Reservations
Web Host Industry Review - 2 hours ago
Pro domain names from new registrants through August 31. Level 1 PCI DSS Certified Service Provider! DataPipe delivers the best network & support; ...

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